FAQ

ORDERS & PAYMENT

Can I cancel my order?

You may cancel an order for a full refund as long as your order has not shipped. To cancel your order, please email : info@theskinnypodcast.com

If your order has already shipped, we are unable to cancel your order. 
What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay & Google Pay. 
Why was I charged more than once for an order?

If you use a credit card to place an
order and it is declined for any reason (including but not limited to
invalid CVV, expiration date, billing address, etc), you may see a
pending charge on your account. If this happens, the pending charge will
clear from your bank statement within 1-5 days. 

Unfortunately if
this happens, we are not able to do anything on our end. If you're
concerned about the pending charges, your best option is to contact your
bank. If these charges do not disappear from your account after 10
business days, please reach out to our team here to investigate. 
My credit or debit card is not working.

If your credit or debit card is not working, please verify that the following is correct:

  • Credit or debit card number
  • Expiration date
  • CVV/card security code
  • Cardholder name
  • Billing address
  • Sufficient funds or credit available

If you still are having issues, the best option is to reach out to your financial institution/bank directly.
Do the prices shown on product pages include tax?

Prices shown on product pages do not include tax. Tax is calculated at
checkout based on your shipping address and relevant tax rules. 
Can I change my order?

Due to the nature of our drops and the limited quantities available, we are unable to make any changes to any orders.

RETURNS/REFUNDS

Do you accept returns or exchanges?

Due to the limited nature of our drops, all sales are final and we do not offer refunds or exchanges.

However, if there is a valid issue with your order, we may provide store credit on a case-by-case basis.
My order was returned to sender

If your order was returned to sender for any reason, you will receive
an email from our customer service team to fix the issue once it has
been delivered back to our fulfillment center. If you do not respond
within 7 days, your order will be cancelled and refunded minus any
relevant shipping fees.

Once an item has been marked as returned
to sender by the post office, the only option is to wait for it to
arrive back at our warehouse.